Terms & Conditions

About Us

Services are provided by Locks and Remotes 24/7 ("Locks and Remotes 24/7", "we", "us"), a mobile locksmith business in Columbus and Central Ohio. Our technicians carry photo ID and will show it on request.

Our Services and Service Area

We provide mobile locksmith services for vehicles, homes and businesses — including lockouts, car key replacement and programming, rekeying, lock installation and repair, and safe services — in Columbus and Central Ohio. Availability of a particular service can depend on the vehicle, lock, parts and location; we will tell you before work begins if something can't be done on site.

Prices, Estimates and Your Approval

• Prices on this website are starting prices ("from"). The final price depends on your vehicle or lock, the parts and hardware needed and the work involved. New locks and hardware are priced together with the labor in your quote.
• Call or text (614) 454-2332 for a price for your job — we quote before we head out when we have enough details.
• We confirm the exact price before any work starts. The technician inspects the job and tells you the price before any work begins. Work starts only after you approve it.
• If we find that additional work or parts are needed, we explain why and ask for your approval before doing it.
• We complete the work you approved for the price you approved.

Identification and Proof of Ownership

To protect you and to keep keys and access in the right hands, before we open a car, home, business or safe, or make a key, we:

• check a valid photo ID of the person requesting the service;
• record the job on a work order — such as your name, phone number, the service address, and for vehicles the registration or vehicle identification number; and
• confirm that you own, rent or are authorized to access the property or vehicle (for example, with registration, title, a lease, a utility bill or a letter from the owner or property manager).

We may refuse or stop a service if identity or authorization cannot be verified, or if a request appears unlawful or unsafe.

Your Responsibilities

You agree to give us accurate information about the location, vehicle and job, to be present or have an authorized person present, and to give our technician safe access to the work area. Please secure pets and tell us about any known alarm systems, damage or prior repairs before we start.

Payment

Payment is due when the work is completed, unless we agree otherwise in writing. We accept: Cash, Credit & debit cards, Zelle, Apple Pay, Checks. You will receive a receipt showing our company name and the charges for parts and services.

Vehicle Keys and Programming

We cut and program keys and remotes with professional equipment. Some vehicles, keys or immobilizer systems may have limits set by the manufacturer — for example, a vehicle may need a dealer for certain modules, or a remote may support fewer functions than the original. If we find such a limit, we will explain it and your options before we continue. Aftermarket and original-equipment parts are available for many vehicles; we'll tell you which one your quote includes.

Entry Methods and Property

We use non-destructive entry methods whenever practical. If a lock must be drilled, replaced or otherwise altered, we will explain why and get your approval first. Old, worn, damaged or previously modified locks, doors and vehicles can fail during service despite proper technique; we will tell you if we see a risk before we begin.

Parts and Warranty

New locks, keys and hardware may carry the manufacturer's warranty. Ask your technician what coverage applies to your job — it will be noted on your receipt. If something we did isn't working right, call or text us at (614) 454-2332 and we will look into it.

Scheduling and Arrival Times

We are open 24/7. Any arrival time we give is an estimate and can change because of traffic, weather, distance or other emergencies; we'll keep you updated by phone or text. If you need to cancel or change a visit, please call or text us as soon as possible.

Text Messages (SMS) Program

• Program: Locks and Remotes 24/7 customer messages — texts about your request, such as confirmations, quotes, arrival updates and receipts.
• Consent: You agree to receive texts when you text us first or check the text consent box on our website. Consent is not a condition of any purchase.
• Frequency: Message frequency varies depending on your request.
• Cost: Message and data rates may apply.
• Opt out: Reply STOP at any time. Reply HELP for help, or contact (614) 454-2332 / Locksandremotes.24.7@gmail.com.
• Wireless carriers are not liable for delayed or undelivered messages.
• Our Privacy Policy explains how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Using This Website

• The information on this website is for general information. Prices, services and availability can change without notice; the price confirmed by our technician before work begins is the one that applies.
• Any customer reviews shown on this site are quoted word for word from the platform where they were posted.
• Text, photos, logos and design on this site belong to Locks and Remotes 24/7 and may not be copied for commercial use without permission.
• Links to other websites are provided for convenience; we are not responsible for their content.
• Do not use the website to submit false requests, other people's information without permission, or unlawful content.

Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses. Nothing in these terms limits or excludes any rights you have under Ohio law, including rights that cannot be waived, or our liability for our own negligence or willful misconduct where the law does not allow it to be limited.

Questions, Complaints and Disputes

If you have a concern about a service, please contact us first at (614) 454-2332 or Locksandremotes.24.7@gmail.com — we want to fix it. You may also contact the Ohio Attorney General's Consumer Protection Section. These terms are governed by the laws of the State of Ohio. You may bring a claim in small claims court or any other court with jurisdiction in the county where the service was performed.

Changes to These Terms

We may update these terms from time to time. The version posted on this page on the date of your service applies to that service.

Contact Us

• Locks and Remotes 24/7
• Phone and text: (614) 454-2332
• Email: Locksandremotes.24.7@gmail.com
• Website: https://www.locksandremotes247.com